In any event, you should always cc yourself on email messages, for a lot of reasons, including the following: This problem would have been very easy to debug if they simply cc-ed themselves – always. I could exchange email with individuals who worked at the vendor but not with their automated system. If your email address or domain name is on my white list, as was the case for this vendor, then your email will never be marked as spam.
All email is delivered and suspected spam is marked as such. I filter my email for spam at both the client (with Eudora) and the server (with SpamAssassin) level. I tested my email (cc-ing myself, naturally) from inside and outside of my office (for example, by sending a message from my Yahoo email account), which arrived just fine. I don’t doubt that he might have clicked the “send” button three times, but I do doubt that the “send” button was actually working. At one point, he claimed that their system had sent the message three times. When I asked a customer service representative to re-send the email and to cc himself on the email, he replied that it wasn’t necessary to cc himself on email because “the message is right here in my outbox.” I explain that if he cc-ed himself, then we could debug the email problem. They were supposed to email me details about a particular service that I’d purchased, but the email never arrived. Recently, a vendor of mine was having email problems and didn’t realize it. Why you should send yourself a copy of your email messages.
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